Frequently asked questions

Orders process in 1–3 business days and deliver in 2–5 business days, free, from US warehouses. You get a tracking number by email the moment your order ships.

The 48 contiguous US states. We cannot ship to Alaska, Hawaii, Puerto Rico, APO/FPO or PO boxes yet.

Your shipping email has the carrier and tracking number. Most parcels ship by ground; oversized items ship freight and the carrier will call to schedule a delivery window.

Email us right away with your order number. If the warehouse has not picked the order we will update it; once it has shipped we cannot reroute, but we will help with a return if needed.

Everything arrives flat-packed with hardware and step-by-step instructions. Most builds take 20–40 minutes with the included tools; larger pieces are easier with a second pair of hands.

Load ratings for tabletops, shelves and drawers are listed on each product page under Specifications. They come from the manufacturer's data sheet, so check them before you stack up the books or the TV.

Yes. Assembled size, weight and material on each page come straight from the manufacturer's data sheet, and each product page shows when we last checked them.

Wipe with a damp cloth and dry; avoid soaking MDF or particle-board panels. Rattan and cane fronts can be dusted with a soft brush.

Email photos of the item and the packaging to support@snuglane.com within 48 hours of delivery. We will send free replacement parts, a full replacement or a refund – your choice. In most damage cases you do not ship anything back.

You have 30 days from delivery. Items should be unused and in the original packaging. Email us with your order number and we reply within one business day with the return address and instructions.

For a change of mind, the customer covers return shipping and there is no restocking fee. If the item is defective, damaged or not what you ordered, we send a prepaid label or skip the return entirely.

Within 7 days of the returned item arriving at the warehouse (or of our approval for a damage claim), back to the original payment method. Your bank may take a few extra days to show it.

Checkout runs on Stripe and accepts major credit and debit cards. Your card details go to Stripe, never to us.

The price you see is the price you pay: shipping is free and there are no handling fees added at checkout.

Yes – a receipt by email as soon as you pay, then a second email with tracking when the order ships.

Email us as soon as possible with your order number. If it has not left the warehouse we cancel and refund in full; if it has already shipped, it becomes a standard 30-day return.