Policies
Shipping & Returns
Free 2–5 day shipping from US warehouses, 30-day returns, and a 48-hour damage promise. Here is exactly how each one works.
Free 2–5 day shippingFrom US warehouses to the 48 contiguous states, with tracking by email.
30-day returnsNew, unused items in original packaging. No restocking fee.
48-hour damage claimsArrived damaged? Photos within 48 hours: free parts, a replacement, or a refund.
Secure checkoutPayments run on Stripe. We never see or store your card number.
How delivery worksFree on every order, no minimum
1Order placedReceipt by email within minutes
2Processing1–3 business days at the warehouse
3In transit2–5 business days, tracking emailed
4DeliveredCheck the box within 48 hours
Shipping details
| Cost | Free standard shipping on every order. |
|---|---|
| Ships from | Partner warehouses in California, Georgia, New Jersey, Texas, US warehouse. Nothing ships from overseas. |
| Where we deliver | The 48 contiguous US states. Not yet: Alaska, Hawaii, Puerto Rico, APO/FPO addresses or PO boxes. |
| Carriers | Most items ship by ground parcel. Oversized pieces ship freight; the carrier calls ahead to schedule a delivery window, so please use a phone number you answer. |
| Tracking | Emailed the moment your order leaves the warehouse. |
Returns & refunds30 days from delivery, no restocking fee
| Situation | What happens |
|---|---|
| Changed your mindWithin 30 days, unused, in original packaging | Full refund of the item price. You cover return shipping to the warehouse; we email the address and instructions within one business day. |
| Arrived damagedPhotos within 48 hours of delivery | Your choice of free replacement parts, a full replacement unit, or a full refund. In most cases nothing ships back. |
| Defective or wrong itemAny time in the first 30 days | We fix it at our cost: prepaid return label or no return at all, then replacement or refund. |
| Refund timing | Within 7 days of the return arriving at the warehouse (or of our approval for a damage claim), to the original payment method. |
How to start a return or claim
Email us
Write to support@snuglane.com with your order number. For damage, attach photos of the item and the packaging.
We reply within one business day
You get the return address, a prepaid label if it is on us, or the replacement parts on their way.
Refund or replacement
Refunds go back to your original payment method; replacements ship with new tracking.
These policies are the same in all five Snug Lane stores. Payments are processed by Stripe; refunds are issued through Stripe to the card you paid with.
Need help with an order?Include your order number and we will sort it out within one business day. Or call +1 (587) 568-8507.
support@snuglane.com